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Dial-A-Tech can provide your company computer support services and network support services that incorporate guaranteed server up-time and service level agreements.
In addition to utilizing our skilled computer networking staff and leading tools and applications, our implementation of industry standard best-practice tasks further ensure the continual up-time of your environment as well as greatly reduce the occurrence and frequency of future technical issues.
With our Network Admin capabilities, your account is assigned a dedicated Administrator.
This highly experienced professional will perform a number of industry standard maintenance tasks as well as completing regular scheduled visits on site.
Also, we will perform a variety of Proactive Technology Management tasks to ensure current Patch Management, Anti-Spyware Management, Spam Management, and Desktop Optimization, Documentation as well as managing, maintaining and supporting your entire organization's data backup strategy.
If you're having issues with your current vendor and feel you need your current set up improved? Contact us to learn why so many companies prefer Dial-A-Tech.
Via our IT Computer Support Services, you will have access to our help desk support. From this initial support contact we can deploy additional technical resources to your office, if required. Our network and computer repair support staff will be able to answer and respond to any of your technical or non-technical queries. We pride ourselves in our friendly, helpful service.
We will review your current technology configuration and offer recommendations to optimize your set up. Taking into account budget planning and the business impact of any and upcoming technology decisions.
Looking to have your computer networking support services managed? Some of the more popular aspects of our Network Support Service offerings include:
24/7 Monitoring Support and Service
To assist our technical support team with real-time alerts and notifications if a serious technical issue occurs. In addition, these applications have been integrated into our application within our technology platform to allow us to provide our clients with the highest levels of responsiveness and accountability.
Remote Access and On-Site Support
Through the use of the latest technology available for advanced remote monitoring tools, we can professionally manage your entire critical infrastructure as well as their associated applications and services. Our team has the expertise and skill sets to proactively maintain and quickly diagnose and repair your technical issues, so that your mission critical applications are available 24/7.
Managed Firewall / Router / VPN
We can provide technical assistance to ensure secure network connectivity for internal and remote users by managing and monitoring your firewall, router and VPN devices.
Active Directory Management
We can manage the directory service to provide access to new users, modify existing users and/or delete old accounts. In addition, we can manage user profiles, group policies and security procedures for your entire organization.
Online Backup Solutions
We offer several back-up solutions are compliant with the industry best-practice.
Our teams have extensive expertise with Microsoft Exchange/Outlook and utilize specialized tools that monitor the performance of your email platform to ensure maximum up-time and performance. Our in-house technical experts can troubleshoot and resolve your messaging problems quickly and efficiently.
We can work and negotiate on your behalf with your current third-party vendors to resolve any technical issues that need to be covered by warranties, licensing, purchasing, returns or billing so that you can focus on more important issues and matters within your business.
In addition, we offer the following computer networking technical support services:
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